Setting Up WebMail in Email Clients

E-Mail Client Configuration

Follow these links for specific instructions on how to set up the corresponding e-mail clients

 

Troubleshooting:

Username and Password

  • Use your account's full E-Mail Address as your username. Remember to do this for both your POP/IMAP username and your SMTP username.
  • Use the password provided by your administrator.

NOTE: The use of the "m1234567" style mailbox names as your username has been deprecated (effective January 7, 2009).

NOTE: Username/password authentication MUST be enabled in order to SEND e-mail!

NOTE: Passwords are CaSe SeNsItIvE!

NOTE: You CAN change your password via our WebMail interface (using your "mailboxes" hostname). See details below under the "WebMail Interface" section.

Server Names

  • outgoing - Ask us for your Cluster Name
  • incoming - Ask us for your Cluster Name

In the examples above just replace yourdomain.com with your actual domain name.

When you set up the first e-mail address under a domain (that is configured to be hosted with us) our system automatically creates the necessary hostnames and MX records that are required to process e-mail for that domain.

NOTE: Some Internet Service Providers (ISPs) require that you use their SMTP server to send mail (example: smtp.yourISP.com). You must check with your ISP to see if they require you to use their SMTP server for outgoing mail, or if you can use your domain's mail server for outgoing mail.

Protocols and Port Numbers

Can't decide which incoming protocol to use? See this article for more information: POP3 vs IMAP.

Insecure Transports (defaults)

  • outgoing - SMTP - port 25 (alternate 587) [username/password authentication MUST be enabled!]
  • incoming - IMAP - port 143
  • incoming - POP3 - port 110

Secure Transports (recommended!)

  • outgoing - SMTP - port 465 * [username/password authentication MUST be enabled!]
  • incoming - IMAP - port 993 *
  • incoming - POP3 - port 995 *